- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected from you by us. We only have access to/collect information that you voluntarily give us via email or other direct contact from you (for example, when you contact us to inquire about our products or services). We will not sell or rent this information to anyone.
Personal information that we typically require from you includes:
- contact information (such as name, address, e-mail address and personal telephone number);
- proof of identity (such as signature and government-issued photo identification); and
- financial and billing information, such as credit card information.
We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
We retain your personal information for only as long as is necessary to fulfill the purpose for which it was collected and to comply with applicable laws. We do not store customer credit card information in any form.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can also do the following at any time by contacting us via the email address or phone number provided below:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Transfer of Information to Third Parties
We may transfer personal information to third parties engaged to assist us in providing products and services to you. When transferring personal information to third parties, we use contractual or other means to provide a level of protection comparable to our own level of protection while the personal information is in the third party’s custody. Due to the location of some of these third parties or the location of their computer servers, personal information may sometimes be transferred, processed and held outside of Canada or on virtual servers.
We reserve the right to co-operate fully with local, provincial, state and federal officials in any investigation relating to any personal information or any purported unlawful activities. Except as stated above, we will not, without our customers’ consent, sell, share, transfer, license, trade or rent personal information received from them to others.
We take all reasonable precautions to protect your information. When you submit sensitive information via the website (including via email) or directly to us, your information is protected both online and offline.
Although it is our practice not to collect credit card information (card number, expiry date, cardholder name and security code) via this site, if you do provide us with that or other sensitive information, we ensure that it is properly secured and/or destroyed immediately after it is used.
We also protect your information offline. Only employees who need the information to perform a specific job (for example, billing, sales or customer service) are granted access to your personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment and are password protected.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
This website contains links to other sites, such as the various social media platforms (like Facebook and Twitter) that we rely on to communicate with our customers. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.